REVIEW - Freshdesk vs. Jitbit – Pricing, Features and Plans

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FreshdeskvsJibit | A&H Business Technology
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Jitbit Help desk is a decent Freshdesk alternative, and we decided to publish this comparison page to analyse the pricing plans and list the primary differences we think the two apps have.

All in all both Jitbit and Freshdesk are pretty similar, and we recommend you must compare and consider your current situation before making your final call to these.

You might also want to check the other ticketing systems price and feature comparisons.

Price comparison

Self Hosted
Hosted version
“Blossom” Plan
“Estate” Plan


3 Year Total (9 users) (calculation) $3,397 $7,488 $5,184 $22,680
3 Year Total (20 users) (calculation) $6,997 $16,992 $11,520 $50,400


Agent collision detection Yes Yes No Yes
Multiple SLAs Yes Yes No Yes
Unlimited customisation Yes Yes No Yes
Custom SSL certificate for custom domains Yes Yes No No
Community forums Yes Yes Yes Yes
Integrated game mechanics No No Yes Yes
Social media integration No No Yes Yes

Jitbit pros

Jitbit offers a nice and simple customer support app that, on the other hand, has most of the features you may ever need. Besides, we carefully considered every feature on Jitbit Help desk, keeping in mind that you’re going to use it all day every day. And Jitbit simply help you do your job. For necessary functions, Jitbit is the number one option that you should think about.

Everything you see in Jitbit Helpdesk is a result of interviewing customers, thinking, discussing and even the developers fighting each other. You will see the interface that is very user-friendly and easy to use without major issues.

Freshdesk pros

Freshdesk is unbeatable, if you want game mechanics in your app. For some customers it could be pretty cool, others won’t need it at all. Also, they offer built-in community forums, social media integration and some other options that Jitbit does not have. Overall, Freshdesk is a decent Helpdesk app and it is definitely worth your consideration. Freshdesk is more full functions than Jitbit while the cost is a considered issue.

Final words

I offer you an overview of Jibit and Freshdesk via two main considered issues are cost and functions of both. If your target is cost, Jibit will be the best selection. However, If you consider on functions that Jibit does not have, Freshdesk will be the best selection.

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