IT Jobs Description

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IT Support job description guide

remote-job-descriptions | A&H Business Technology
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The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

  • Computer Science
  • Computing
  • Engineering

There are also a number of qualities that candidates should be expected to display:

  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritise and delegate
  • A keen eye for detail

Also, worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment.

Business Intelligence Analyst job description guide

Anyone working within Business Intelligence is integral in developing the vision and overall rationale of a company. A Business Intelligence Analyst will work with various teams within the company to establish priorities and manage expectations with regard to the collection, review and deployment of data. This data is crucial to determining response methods to company performance or external trends that may affect the company.

Business Intelligence Analyst duties and responsibilities of the job

A Business Intelligence Analyst job description is recommended to include the following duties and responsibilities:

  • Working with the IT Team to launch new hardware and software
  • Creating policies and procedures regarding collating and analysing data
  • Critically evaluating and screening data, plus profiling to identify any issues
  • Developing new data analysis processes
  • Assessing analytics on an ongoing basis
  • Overseeing the data warehouse, including the collection and utilisation of all data
  • Extending knowledge of Business Intelligence to provide ongoing refinement of processes to improve operations

Business Intelligence job qualifications and requirements

A Business Intelligence Analyst job description should highlight a minimum Bachelor requirement in:

  • Business
  • Business Intelligence

Prior work experience in a Business Intelligence capacity would also be beneficial to highlight. The specific type of skills required for Business Intelligence will vary depending on the size of a company and its operations. However, any candidate applying should be able to demonstrate a high level of analytic and problem-solving skills to sift through complex data and critical information for the company.

Data Analyst job description guide

A Data Analyst interprets data and turns it into information which can offer ways to improve a business, thus affecting business decisions. Data Analysts gather information from various sources and interpret patterns and trends – as such a Data Analyst job description should highlight the analytical nature of the role. Once data has been gathered and interpreted, the Data Analyst will report back what has been found in a comprehensive study to the wider business/relevant colleagues.

Data Analyst duties and responsibilities of the job

Data Analysts often make recommendations about the methods and ways in which a company obtains and analyses data to improve quality and the efficiency of data systems. A Data Analyst job description should include, but not be limited to:

  • Collecting and interpreting data
  • Analysing results
  • Reporting the results back to the relevant members of the business
  • Identifying patterns and trends in data sets
  • Working alongside teams within the business or the management team to establish business needs
  • Defining new data collection and analysis processes

Data Analyst job qualifications and requirements

A degree in the following subjects is beneficial in developing a career in data analysis:

  • Mathematics
  • Computer Science
  • Statistics
  • Economics

There are also a number of qualities to expect from a candidate to flourish in a Data Analyst role:

  • Experience in data models and reporting packages
  • Ability to analyse large datasets
  • Ability to write comprehensive reports
  • Strong verbal and written communication skills
  • An analytical mind and inclination for problem-solving
  • Attention to detail

IT Manager job description guide

With technology playing an increasingly important role in the development and success of modern businesses, it’s critical that IT teams are highly skilled and capable. Qualities such as accountability, crisis management and an ability to prioritise are essential to great IT Managers. To secure the best candidate, an IT Manager job description must be well-written and ask for a specific selection of attributes and abilities.

IT Manager duties and responsibilities of the job

As a leader in the IT department, and an employee responsible for organisation-wide systems and information, an IT Manager job description should include the following duties and responsibilities:

  • Running regular checks on network and data security
  • Identifying and acting on opportunities to improve and update software and systems
  • Developing and implementing IT policy and best practice guides for the organisation
  • Designing training programs and workshops for staff
  • Conducting regular system audits
  • Running and sharing regular operating system reports with senior staff
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
  • Managing and reporting on allocation of IT budget
  • Providing direction for IT team members
  • Identifying opportunities for team training and skills advancement

IT Manager job qualifications and requirements

As a manager in the organisation, the IT Manager job description should ask for several years’ industry experience, and a qualification or degree in one of the following fields:

  • Information Technology
  • Science or Computer Science
  • Management

Network Engineer job description guide

Network Engineers are responsible for designing, implementing, monitoring and managing the local and wide area networks of an organisation to ensure maximum uptime for users. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.

Network Engineer duties and responsibilities of the job

Network Engineers will work in-house or be assigned to project management teams working with outside clients. As part of an organisation’s IT team, Network Engineers work closely with Business Analysts, Network Architects and IT Managers. A Network Engineer job description can therefore comprise:

  • Designing and implementing new network solutions and/or improving the efficiency of current networks
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
  • Procuring network equipment and managing subcontractors involved with network installation
  • Configuring firewalls, routing and switching to maximise network efficiency and security
  • Maximising network performance through ongoing monitoring and troubleshooting
  • Arranging scheduled upgrades
  • Investigating faults in the network
  • Updating network equipment to the latest firmware releases
  • Reporting network status to key stakeholders

Network Engineer job qualifications and requirements

Holding a degree and having a technical background will be required to gain a Network Engineer role. Degrees in the following subjects can be included:

  • Computer science
  • Computer software/computer systems engineering
  • Computer systems and networks
  • Electrical/electronic engineering
  • Mathematics
  • Network security management
  • Physics

Organisations may also have specific requirements depending on their current network configuration. As a guide, a CCNP (Cisco Certified Network Professional) certification is desirable.

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