UDEMY 2021 - Salesforce Certification: Service Cloud Rapid Exam Prep

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40 challenging, realistic practice questions with video explanations for the Service Cloud Consultant Certification

You can find "Download Link" as a button at the end of this article.

What you’ll learn

  • Successfully pass the Service Cloud Certification Exam
  • Identify areas where you need to spend more time studying
  • Identify areas where you need to spend more time studying

  • Better understand Service Cloud solution design
  • Better understand Service Cloud solution design


  • None
  • Description

    Take this course if:

  • You are preparing for the Salesforce Service Cloud Certification Exam
  • You want to save study time and only focus on areas where you need help
  • You want to prep with an instructor who wrote and edited questions on the actual exam
  • Prerequisites:

  • Salesforce Administrator Certification – Required to get the certification and to understand this course
  • Understanding of Salesforce terminology – If you don’t know what a workflow rule is, you are not ready for this course.
  • Some experience configuring Service Cloud functionality and familiarity with features
  • Course Format:

    This course is organized to match the Salesforce-published exam study guide. We walk through sample questions grouped by each of the topic areas in the study guide:

  • Industry Knowledge
  • Case Management
  • Solution Design
  • Interaction Channels
  • Knowledge Management
  • Implementation Strategy
  • Contact Center Analytics
  • Integration and Data Management
  • Who this course is for:

  • This course is meant for people with some previous Salesforce experience who want to earn the Salesforce Service Cloud Consultant certification
  • This course is not an introduction to Salesforce.com. If you are not a certified Salesforce Administrator, you will likely not understand this course.
  • Created by Bobby BuntinLast updated 6/2018EnglishEnglish [Auto-generated]

    Size: 697.40 MB

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